Our policy lasts 15 days
. If 15 days have gone by since you received the items, unfortunately we can’t offer you a refund or exchange.
Guest customers need to create an account and register with the same email used to purchased the products.
To exercise the right of return, you shall:
i) Click on "Post-Sales Service";
ii) Fill out the request for return. You will receive a return confirmation e-mail with instructions for return, that includes a label with your authorization code to be placed on the packaging. It is therefore recommended that you keep a careful control of your email inbox (as well as possibly "spam" or "Junk mail" folders). In the event that no response is received by email after 24 hours, contact our Customer Service.
iii) Send the Product purchased, using your preferred carrier at your own expense
, within fifteen (15) days from the date of the return confirmation email. The returned products must be protected and packed in its original packaging together with all accessories. To be eligible for a return, your item must be unused and in the same condition that you received it. You should consider using a trackable shipping service or purchasing shipping insurance.
Several types of goods are exempt from being returned. The right of return is not applicable when the sale is for personalized products (clearly shown in the cart and in your confirmation email with the word "Customized") or for products which by their nature cannot be returned or are liable to deteriorate or expire rapidly, such as food, flowers, newspapers or magazines. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 15 days
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. In this case, send us an email at email@example.com and we will send you the instructions.
You will be responsible for paying for your own shipping costs for returning your item. Returning shipping costs are non-refundable.
As a note, each state in the United States has a different law regarding the minimum amount of time a gift card may be valid. I would recommend that you specifically state how long the gift card will be valid, and then put “unless your state of residence requires a longer period of validity.”